The purpose of this training program to equip practitioners in the medical field with the necessary soft skills to deal with patients in their workplace, by making them feel welcomed, communicate properly, reduce their stress and fear, catering for their needs, handling their complaints and concerns, and treating them with courtesy and empathy. In short, putting the care in healthcare.
This program is endorsed by the Institute of Hospitality in England. Receiving endorsement recognition from the Institute assures our partners and students that our organization provides the highest quality of training.
This program is the first Egyptian and African to receive endorsement by the Institute.
It was implemented at our department for house officers (three courses), residents (one course) and paramedics (one course).
|Leaving The Right First Impression||Dressing and Grooming Greeting and Smiling||Side Behavior Salutation, Introductory pitch|
|Communication Skills||Verbal Communication Voice Tone||Body language Understanding perspectives|
|4 hours||Emotional Intelligence||Self-Awareness Self-Regulation||Empathy Relationship Management|
|2 hours||Handling Complaints||Active Listening Following-up||Dealing with Complaints Reporting|
|1 hour||Discretion and Confidentiality||Demonstrating benevolence Building Trust||Discreet Communication Respecting Patient’s Privacy|
|1 hour||Motivation and Spirit Lifting||– Positive Communication with Patients||– Employing Humor to Cheer- up Patients|